HSBC | Paper Statement Service Annual Fee Adjustment

Paper Statement Service Annual Fee Adjustment – effective 1 January 2023

Dear Customer

Further to our earlier email, we would like to remind you about the adjustment to the Paper Statement Service Annual Fee (“the paper statement fee”).

Effective 1 January 2023, the paper statement fee for banking and/or credit card accounts¹ will be charged at a flat rate of HKD60 per customer for each calendar year. We will continue to donate a portion of the paper statement fee to support select non-profit environmental organisations.

Do you need to continue to receive paper statements?

No

There are free of charge options to view your statements. Switch to eStatements and eAdvices so you can view your statements plus advices via the HSBC HK App or HSBC Online Banking. Simply follow the steps under ‘How to switch to eStatements and eAdvices’ to do so. Alternatively, you can choose to receive your statements and advices via email².

Yes

No action is required - the fee will be deducted from your account³ in the first quarter of 2024.

How to switch to eStatements and eAdvices

You need to be registered for Personal Internet Banking before you can enroll for eStatements and eAdvices

Via the HSBC HK App

Step 1: Download the HSBC HK App from the App Store or Google Play

Step 2: Select ‘Not registered for online banking?’ to register for Personal Internet Banking

Step 3: Agree to Terms and Conditions. You’ll be enrolled for eStatements and eAdvices once you have completed your Personal Internet Banking registration

Via HSBC Online Banking

Step 1: Log on to HSBC Online Banking, go to ‘My Banking’ and click ‘Manage online accounts’ under ‘More services’

Step 2: Scroll down to ‘Statements’, select ‘eStatements and eAdvices’ for your accounts

Step 3: Scroll down further, agree to Terms and Conditions and click ‘Save’

With eStatements and eAdvices, you can:

view or download your eStatements / eAdvices the moment they're ready. We will let you know via SMS, email, or push notifications⁴ on the HSBC HK App if Mobile Banking PIN is activated⁵
conveniently access and organise your financial records
retrieve up to 7 years of banking and credit card eStatements from the HSBC HK App and HSBC Online Banking

If you have enquiries, please contact us via ‘Chat with us’ service, visit any of our branches or call our customer service hotline:

HSBC Jade customers (852) 2233 3033
HSBC Premier customers (852) 2233 3322
Other personal banking customers (852) 2233 3000

Notes:

Apple, the Apple logo, iPhone, iPad, iPod touch, Touch ID and Face ID are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.
Google Play and the Google Play logo are trademarks of Google LLC. Android is a trademark of Google LLC.

Remarks:

Effective 1 January 2023, this fee will be applied to account holders who choose to receive one or more paper statement(s) anytime during a calendar year for the following accounts: Personal Banking HK Dollar Current, SuperEase, HSBC Jade, HSBC Premier, HSBC One, Personal Integrated Account, University Student Account, Cash Card, Renminbi Savings, HK Dollar Statement Savings, CombiNations Statement Savings, Foreign Currency Current or and any Credit Card account. Certain customer groups will be exempted from the fee: aged below 18 or 65 and above, recipients of Government’s Comprehensive Social Security Allowance, recipients of Government’s Disability Allowance and the physically disabled or visually impaired.
Please contact us via ‘Chat with us’ service, call our customer service hotline, or visit any branch in Hong Kong for more details.
The fee will be billed to your banking or credit card account. If you are holding multiple banking and/or credit card accounts, the fee will be posted to your account in the order of integrated accounts, statement savings, Visa, Mastercard or Union Pay credit card in general.
You should ensure that your mobile phone and other telecommunications equipment and related services are capable of receiving Push Notification Alerts through push notifications. Push notification runs on the service provided by Apple Inc. ("Apple") or Google LLC ("Google"), as applicable. Any delay or failure in delivering push notification messages due to Apple's or Google's service is beyond our control.
HSBC has further strengthened its security measures for customer protection. After activating your Mobile Banking PIN on a new device, you are required to verify your identity before you perform specified transactions or actions. To learn more, please visit the HSBC HK website > Online and Mobile Banking Security.

Privacy and Security	Terms of Use	Hyperlink Policy	私隱與保安	網站使用條款	超連結政策

1 Queen’s Road Central, Hong Kong

香港皇后大道中1號