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1.   Based on your recent experience of using the HSBC Online Banking, how likely are you to recommend HSBC to a friend or family member? (Select a score from 0-10. 0 not at all likely, 10 extremely likely.)

2.   Tell us why you gave this score, and include as much details as possible. (Please don't include any personal or sensitive information (e.g. your name, telephone number, HKID / Passport number, credit card/ account number or passwords) in your response.)

3.   What was the main reason for your recent log on to our Online Banking?

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